Lotto Go Privacy Policy

1. Introduction

Annexio (Jersey) Limited ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you use LottoGo services.

We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection (Jersey) Law 2018.

2. Data We Collect

We collect the following types of personal data:

• Identity Data: Name, date of birth, gender, username
• Contact Data: Email address, phone number, postal address
• Financial Data: Payment card details, bank account information
• Transaction Data: Deposits, withdrawals, betting history
• Technical Data: IP address, device information, browser type
• Usage Data: How you use our website and services

3. How We Use Your Data

We use your personal data for the following purposes:

• To register and manage your account
• To process deposits, withdrawals, and transactions
• To verify your identity and age (KYC requirements)
• To provide customer support
• To send promotional communications (with your consent)
• To detect and prevent fraud
• To comply with legal and regulatory obligations
• To improve our services

4. Legal Basis for Processing

We process your data under the following legal bases:

• Contract: Necessary to provide our services to you
• Legal Obligation: Required by gambling regulations and AML laws
• Legitimate Interests: Fraud prevention, service improvement
• Consent: For marketing communications

5. Data Sharing

We may share your data with:

• Payment processors to handle transactions
• Identity verification providers
• Regulatory bodies (UK Gambling Commission, Jersey Gambling Commission)
• Law enforcement when legally required
• Professional advisors (legal, accounting)

We do not sell your personal data to third parties.

6. Data Security

We implement appropriate technical and organisational measures to protect your personal data, including:

• 256-bit SSL encryption for data transmission
• Secure data storage with access controls
• Regular security audits and penetration testing
• Staff training on data protection

7. Data Retention

We retain your personal data for as long as your account is active and for a minimum of 5 years after account closure, as required by gambling regulations. Certain data may be retained longer for legal or regulatory purposes.

8. Your Rights

Under UK GDPR, you have the right to:

• Access: Request a copy of your personal data
• Rectification: Correct inaccurate data
• Erasure: Request deletion of your data (subject to legal requirements)
• Restrict Processing: Limit how we use your data
• Data Portability: Receive your data in a portable format
• Object: Object to processing based on legitimate interests
• Withdraw Consent: Opt out of marketing communications

To exercise these rights, contact us at the details below.

9. Cookies

We use cookies and similar technologies to enhance your experience, analyse usage, and deliver targeted advertising. You can manage cookie preferences through your browser settings.

10. Contact Us

For privacy-related enquiries or to exercise your data rights:

Data Protection Officer
Annexio (Jersey) Limited
De Carteret House, 7 Castle Street
St. Helier, Jersey JE2 3BT
Email: privacy@lottogo.com

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk or the Jersey Office of the Information Commissioner.